Frequently Asked Questions
Everything you need to know about your BRIC'S luggage and travel experience.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping via ground services usually arrives within 3-7 business days depending on your location.
Does BRIC'S offer a warranty on its products?
Yes, all BRIC'S products come with a limited warranty against manufacturing defects. The duration varies by collection, typically ranging from 2 to 5 years from the date of purchase.
How do I care for my leather and nylon travel bags?
For leather items, we recommend using a soft, dry cloth and a high-quality leather conditioner. For nylon, a damp cloth with mild soap is sufficient. Avoid prolonged exposure to direct heat or moisture.
What is your return policy?
We accept returns of unused, undamaged products in their original packaging within 30 days of delivery. Please note that personalized or monogrammed items are final sale.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.